“Cookies” are small files sent to your browser from a web server and stored on your computer.
“Non-personal Information” is non-confidential, non-exclusive, or non-personal information derived from your use of this Website or any Platform we make available, such as your web browser, domain name, and referral link.
“Personal Information” is information that can identify you, including but not limited to your name, date of birth, postal address, phone number, personal email address, credit card information, resume, cover letter.
A “Platform” refers to, in addition to this Website, any software program, software interface, or other technology made available to you by the Basco Network or a third party retained by the Basco Network, including but not limited to the Talksoon service (instant messaging).
In general, except for IP addresses, the Basco Network does not automatically collect personal information from users of this Website or any of its Platforms. The Basco Network may collect and analyze IP addresses and certain non-personal information regarding the use of this Website and Platforms. Such data is used in aggregated form to help the Basco Network determine general usage trends, administer, diagnose problems with this Website or a Platform, or improve the layout of this Website or a Platform. We may share non-personal information, summaries, or aggregated data about our customers with partners and third parties at our discretion.
All personal information collected by the Basco Network (and third parties retained by Basco to conduct business activities on its behalf) is information that you have voluntarily provided with full knowledge, either when visiting Basco or during your interactions with this Website or any Platform you can access.
Specifically, in regard to such interactions with the Basco banner, you may be asked for your name, email address, postal address, phone number, and other personal information that may be necessary for the Basco Network to carry out its business activities from time to time.
The Basco Network (and third parties retained by Basco) may collect the types of personal information described above, including in the following circumstances:
• When you request a quote from the Website or Platforms;
• When you subscribe to mailing lists, newsletters, and email communications;
• When you submit an application for a job vacancy within the Basco Network;
• When you respond to online surveys;
• When you participate in contests or promotions;
• When you confirm an appointment for an evaluation or installation;
• When you search for a franchisee;
• When you contact the Basco Network to ask a question, submit a comment, or make a complaint (customer service).
The vast majority of personal information collected in your interactions with the Basco banner is actually collected directly by Basco to help it conduct certain business activities. Occasionally, the Basco Network engages third parties who offer products and services to help with the following activities: customer relationship management (CRM), complaint management, e-commerce, online surveys, online form management, and point-of-sale equipment.
We may also collaborate with third parties that aggregate personal or non-personal information in the following ways:
• To take advantage of certain Google Analytics features, including, but not limited to, creating reports based on impressions recorded on the Google Display Network or providing demographic data on Internet users and their interests; and
• To collect, analyze, or aggregate your personal information (e.g., Internet users' IP address, gender, age, and interests) to help us understand how users interact with this Website or our other Platforms, thereby allowing us to improve our products and services.
Use and Disclosure of Personal Information The Basco Network may process your personal information to create your customer profile, communicate with you by email or otherwise, process a quote request or phone call, manage an order or service call, manage your use of the Website or any other Platform, respond to a communication you have sent, better understand you, and determine how we can improve your experience with us and our products and services, including through the results of surveys, process a job application for a vacancy within the Basco Network, or for any other reason that may be disclosed to you from time to time, including, for example, managing a contest or promotion. We may also match the personal information you provide to us with other information in the Basco Network's databases. The Basco Network may also use your personal information to contact you about other products and services that may interest you (including those we may offer jointly with other companies).
Regarding the use and disclosure of personal information related to the submission of an employee application within the Basco Network, this information is collected for the following purposes:
• To comply with our legal and regulatory obligations;
• To meet professional standards;
• Provide benefits to employees;
• Administer, manage, and enforce Basco's programs and policies;
• Establish and manage employment relationships or terminate them.
If a Basco employee or job applicant decides to withdraw or withhold consent for the collection, use, and disclosure of their personal information, Basco may be unable to hire, retain, or provide certain benefits.
We do not give, sell, rent, lend, or disclose your personal information collected to any third parties outside the Basco Network (except for third parties working on our behalf who are required to protect the confidentiality of this personal information or a third party that acquires our business) unless you have authorized us to do so. The Basco Network reserves the right to process personal information when required by the government or to meet the requirements of applicable laws, or if the Basco Network deems it reasonable in order to operate its Website or any Platform properly and securely or to protect the Basco Network or users of this Website or any Platform.
Your personal information may be stored on servers hosted in the United States or elsewhere outside Canada, for example by a third-party service provider, and such personal information may be subject to disclosure in accordance with applicable laws in those territories. The Basco Network takes all reasonable steps to ensure that any personal information transferred outside of Canada is processed securely and in accordance with the data protection laws applicable in the territory where the information is processed. However, it is worth noting that these laws may not provide the same level of privacy protection as the privacy protection laws applicable in Canada.
The Basco Network has implemented and enforces reasonable administrative, physical, and technical measures to protect the personal information it holds and controls against unauthorized access, use, modification, and disclosure. The Basco Network has established personal information retention processes aimed at retaining this information only for the period necessary to achieve the purposes described below or to otherwise comply with legal requirements.
The Basco Network also takes special measures to assess the potential risks associated with the disclosure of your personal information. In the event of a security breach, that is, where your personal information is lost, disclosed without your consent, or becomes accessible to an unauthorized person, we will inform you of such a breach if there is a real risk of significant harm, such as physical injury, humiliation, loss of a professional opportunity, financial loss, or identity theft, for example. If the breach creates a real risk of significant harm, we will notify you directly as soon as possible. If we cannot notify you directly, we will notify you through a public communication. We will provide you with the information you need to understand the significance of the security breach and take the necessary steps to reduce the risk of harm that may result from it. We will also report any security breach to government authorities and any other organizations that we believe may mitigate the risk of harm from the breach. We record all security breaches. Following a security breach, the Basco Network conducts an investigation to discover its causes and reviews the protection measures in place to prevent further breaches.
Subject to certain exceptions, you have the following rights under data protection laws regarding your personal information:
• Request access to your personal information;
• Request correction of your personal information;
• Request deletion of your personal information;
• Request withdrawal of your consent.
We may ask you for specific information to ensure your identity and confirm your right to access personal information.
Basco will do its best to respond to all requests within 30 days.
By email: firstname.lastname@example.org
By phone: 514-241-9686By mail: 288 Boul. Curé-Labelle, Laval, Quebec, H7P 2P1
This agreement is governed and interpreted under Quebec law. Any dispute arising from this agreement will be brought before the court of the judicial district where Basco's head office is located, namely Laval.