Terms of Use and Privacy Policy – Text Messages (SMS)
Last updated: March 24, 2026
Basco Portes et Fenêtres (“Basco”, “we”) offers its clients the option to receive text messages (SMS) for communications related to its services.
1. Terms of Use – Text Messages (SMS)
1.1 Description of the SMS Service
By subscribing to Basco’s text messages, you agree to receive communications including, but not limited to:
appointment confirmations and reminders
service follow-ups
notifications regarding your requests or work
customer service communications
These messages are transactional and informational in nature.
1.2 Consent
By providing your mobile phone number and consenting to receive text messages, you confirm that you are the account holder or have authorization from the account holder.
Consent is not a condition of purchase.
Consent is obtained in accordance with applicable laws, including Canada’s Anti-Spam Legislation (CASL) and applicable Québec privacy laws.
Consent may be express or implied, depending on the nature of the business relationship and your interactions with Basco.
1.3 Message Frequency
The frequency of messages varies based on your interactions with Basco (appointments, follow-ups, service requests).
1.4 Opt-Out
You may opt out at any time by replying STOP to a text message.
You will receive a confirmation of your opt-out and will no longer receive SMS messages from us unless you re-subscribe.
1.5 Help
For assistance, reply HELP to a text message or contact us:
Phone: 1-888-668-0880
Email: info@bascoworld.com
1.6 Fees
Basco does not charge any fees for sending text messages.
Standard messaging and data rates may apply depending on your mobile service provider.
1.7 Limitation of Liability
Basco is not responsible for delays or failures in message delivery attributable to telecommunications providers or factors beyond its control.
1.8 Modifications
Basco reserves the right to modify these terms at any time.
The most current version will always be available on this page.
2. Privacy Policy – Text Messages (SMS)
At Basco Portes et Fenêtres (“Basco”, “we”), protecting your personal information is a priority.
This policy must be read in conjunction with Basco’s general Privacy Policy.
2.1 Information Collected
As part of the SMS service, we may collect:
your mobile phone number
your name (if provided)
information related to your appointments or service requests
2.2 Use of Information
Your information is used solely to:
send you service-related messages
manage your appointments and follow-ups
respond to your customer service requests
2.3 Sharing of Information
Information related to text messages is not sold, rented, or shared for marketing purposes.
It may be shared only with service providers necessary for sending messages (e.g., telecommunications platforms), strictly for service delivery purposes.
Some service providers may be located outside Québec or Canada. In such cases, your information may be subject to the laws of those jurisdictions.
2.4 Retention and Security
Basco implements reasonable measures to protect your information against unauthorized access, loss, or disclosure.
Information is retained only for as long as necessary for the purposes for which it was collected. Criteria used to determine retention periods include the nature of the services provided, legal obligations, and operational requirements.
However, SMS communications are not fully secure and carry inherent transmission risks.
2.5 Opt-Out and Withdrawal of Consent
You may withdraw your consent at any time by replying STOP to a text message.
Withdrawal of consent does not affect the legality of communications made prior to such withdrawal.
2.6 Your Rights
In accordance with applicable laws in Québec and Canada, you may:
request access to your personal information
request correction of your personal information
withdraw your consent
2.7 Contact Us
For any questions regarding this policy or your personal information:
By email: info@bascoworld.com
By phone: 514-241-9686
By mail: 288 Boul. Curé-Labelle, Laval (Québec) H7P 2P1