Creators of the 4 PILLARS OF CUSTOMER SATISFACTION PROTOCOL For building managers
OUR PROMISES TO OUR CUSTOMERS
Because a quality turnkey service prevails over others.
The co-owners of a building naturally want maximum comfort without having to sacrifice too much of their planned annual budget. Thanks to the use of innovative and ecoresponsible processes, Basco undertakes to carry out all the necessary work while maintaining high standards for speedy and high quality project delivery that have granted us our superior reputation
Ultimate Transparency Guarantee
Our team will be transparent during the execution of the project, and will document any window - related findings that may not be part of the existing scope of work. Bringing you the awareness of potential window repairs while our team is on site will avoid you being blindsided and dealing with future dissatisfaction from the occupants. If we miss reporting a window related issue that could be addressed with our service offering, we commit to doing the repair at no cost to you! Ask us how this works.
Best-in-class Responsiveness Guarantee
We get it: You don’t want to keep following
up on the status of every request you get.
That’s why we developed internal procedures
and innovative processes that allow us
to give you quotes faster than any other company, with follow-ups from us on each step of the projects. From start of project to
completion we handle all logistical aspects,
so you don’t have to chase anyone. From
tenant memos, city permits, equipment
rental, parking availability, validation of safe
access before beginning of work, we validate
all the details, so YOU don’t get interrupted.
Sustainability Guarantee
While it may sound like a no-brainer, at
BASCO we recycle 100% of the glass we
replace. Ask our competitors if they do
the same, and you will be surprised to
find out that the landfill actually receives their glass. We don’t charge a «disposal
fee» because we find sustainable ways to
recycle our glass!
Smooth Delivery Guarantee
We are used to sharp edges, and don’t cut
corners. Our team will cover the floors in
each work area, vacuum once completed,
and leave each room with our own Feedback
Form to ensure each occupant is satisfied
with the way we left their apartment.
