Engagement Case Study "We needed a reliable partner"

Jason Ager, Partner & Community Manager Quarter Park Management

About Quarter Park Management

Quarter Park Management was founded for the purpose of providing condominium corporations and residents with exceptional service, open communication, user-friendly technology and complete transparency. Quarter Park Management services all types of condominium corporations, including townhouse, apartment and bare-land in Calgary and Area Properties.

"A lot of times property managers are sending out the general contractor blind. They don’t know what they’re going out to look at, and they’re certainly not going to come with the parts in their hand. So that results in more time and more cost. Hiring a specialist like Basco gives us an advantage and makes us more efficient.

Partnering with Basco has transformed how we manage our properties, ensuring our residents enjoy high-quality living standards and efficient service delivery."

- Jason Auger

What is on the Line

As a property management company overseeing multiple residential properties, we faced recurring challenges with glass repairs and window replacements. Our previous vendors, being generalists, often left us with incomplete solutions, higher costs, and dissatisfied residents. We needed a reliable partner with specialized expertise in windows and doors—someone who could align with our commitment to quality and professionalism. Finding a partner in that area
that has both the expertise and the ability to clearly explain problems and solutions would make our team more effective at handling these situations.

Quarter Park Management Logo
" One thing I’ve come to find in our industry is there’s a lot of management companies that don’t know what questions to ask, or don’t know or don’t understand windows and building envelope very well. And so if they don’t ask the right questions, they may send out a general contractor. There’s a lot of property managers that do all their dispatches to general contractors like  the restoration companies. They don’t have that understanding, or that ability to diagnose and they might not dispatch specialists like yourself, because they don’t understand the problem well enough to diagnose it or to or to do that dispatch. I would suggest that for anything to do with windows or doors, Basco should be your first dispatch, because they have the ability to inspect, analyze and recommend effective solutions. "
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Why choose Basco ?

Basco’s professionalism and specialized services immediately stood out to us. Their comprehensive approach to managing windows and doors provided the reassurance we needed. From the first interaction, their team demonstrated expertise, responsiveness, and a commitment to solving our unique challenges.

  • Comprehensive expertise
    Beyond glass replacement, they handled window adjustments, hardware repairs, sash repairs, weatherstripping, and PVC repairs—offering a true one-stop solution.
  • Proactive expertise
    Their regular updates and detailed service reports minimized our oversight workload and ensured transparency.
  • Efficient problem-solving
    By leveraging video inspections, Basco reduced the need for multiple site visits, saving time and costs for both us and our residents.
  • Cost-effective alternatives
    By leveraging video inspections, Basco reduced the need for multiple site visits, saving time and costs for both us and our residents.
  • Specialized expertise
    Basco’s comprehensive solutions ensure lasting results and efficient problem resolution.
  • Tailored solutions
    Their customer-centric approach focuses on adding value rather than pushing quick sales.
  • Proven efficiency
    Innovative practices like video inspections save time and reduce costs, making them a dependable partner for property management.

By partnering with Basco, property managers can elevate their operations and deliver unparalleled value to their clients and residents.

" By being able to do a video inspection, Basco does two things. It gets the resident connected faster, which makes them feel better. They feel taken care of, and it allows to provide faster resolution, and because you don’t have to do a separate trip to inspect… from my background, customers don’t like the idea of having to take two days off of work, one for the inspection one for the repair, Basco is more efficient. So that results in time savings, which is important to the customer, and it results in cost savings, which is important to the corporation "

Impact on Our Customers and Our Team’s Ability to Do Our Job

1. Operational Ease

We can confidently hand off window-related tasks to Basco, knowing they will deliver high-quality results with minimal supervision.

" The area of specialty, and the professionalism and dependability, the fact that we can hand off, a job to you and are confident that it will be completed well and satisfactorily. "

2. Cost savings

Compared to general contractors, Basco’s targeted solutions have reduced our overall project costs significantly.

" When looking for cost effective and efficient solutions, it feels sometimes that some vendor’s recommendations may be motivated by profit, as opposed to service and value. So that responsiveness, that expertise and that trust around the recommendations that Basco is making, we feel supported in that way, I can tell you. "

3. Enhanced resident experience

Faster response times and efficient repairs have increased resident satisfaction and minimized complaints.

4. Trust and transparency

Basco’s transparency and expertise have strengthened our relationship and built trust with both our team and condo boards.

A note to other Property Management Firms

" Partnering with Basco has been a game- changer for Quarter Park Management. Their professionalism, dependability, and specialized expertise have made a tangible difference in our operations. Residents are happier, and we’ve saved time and costs without compromising quality. We highly recommend Basco as a trusted partner."

-  Jason Ager, Partner & Community Manager, Quarter Park Management